I am a massive advocate of Etsy, both as a buyer and
a seller.
It satisfies a particular craving for 'being the only one who has it' while also getting things now now now! (Thanks to the instant digital download element of online trading). Of course it has it’s pro’s and con’s but for me, selling a handmade item and learning how to set up and run a small business, Etsy was the perfect fit.
It satisfies a particular craving for 'being the only one who has it' while also getting things now now now! (Thanks to the instant digital download element of online trading). Of course it has it’s pro’s and con’s but for me, selling a handmade item and learning how to set up and run a small business, Etsy was the perfect fit.
I started my Etsy shop in March 2015 and it has steadily gathered
momentum and continues to be my biggest source of new traffic and sales. I'm now the stage of setting up the infrastructure needed to eventually - hopefully - move away from Etsy in the long term, and direct customers towards my own e-commerce store.
I can speak from experience that it’s really
not the ‘running’ of an Etsy store that is the difficult part, it’s the initial
stages of understanding what Etsy is and how your store fits within it.
To help you learn this before you get going I’m going to share some of the points that have helped me create a successful Etsy shop. Fair warning - to the seasoned Etsy seller this will all be very common sense, but if you are just starting out, or are looking for advice on how to improve your fledgling store, you might find a helpful nugget of information.
To help you learn this before you get going I’m going to share some of the points that have helped me create a successful Etsy shop. Fair warning - to the seasoned Etsy seller this will all be very common sense, but if you are just starting out, or are looking for advice on how to improve your fledgling store, you might find a helpful nugget of information.
So here goes, in no particular order:
1. Playing the Name Game
Ok, so you need to name your empire. Basically,
I have learned that the end game of naming a business is to avoiding getting
all Dave Grohl. He once said if he knew the Foo Fighters were going to
last longer than a month and a half, he would have called them something else. His exact words were “the dumbest band name ever”. Poor Davey.
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| There are a surprising number of 'Crying Dave Grohl' images on Grand Ol' Google! |
When you set up your Etsy store, your store name is one of
the first things you'll be asked and in the excitement of getting started you
can easily make a hasty decision. Is it something that rolls off the tongue?
Would you happy for it to be on a business card? Is the name even available
(Etsy does not allow duplicate store names)?
What's more, does the name make sense? You
might think ‘duh’ but hear me out. I started my business as SpruceXstitch,
assuming all my customers would be cross stitch fans and they would
automatically understand that ‘xstitch’ equals ‘cross stitch’. Which worked out
fine at the beginning. Then I started doing craft markets and interacting with
people face to face and I realised, actually, there’s a whole other subsection
of gift-buying customers who have no idea what ‘xstitch’ means and I could see it on their darling
confused little faces.
Also, I had the thought ‘what if I wanted to expand one
day and create something other than cross stitch?’ I had boxed myself into a niche corner in the first step of the business set-up process – the name. I
recently rebranded to a more generic title and while it wasn’t the end of the
world, I’d much prefer to be creating new products instead of changing SEO tags
on a Sunday afternoon.
One more piece of advice, if you have a spare
$13 – buy the domain!!! When your Etsy store ‘Cheeky Chubbas Chuckle Hut’
becomes huge, you’ll be kicking yourself that someone else picked up www.cheekychubbachucklehut.com
before you did. By the way, yes that domain IS available and at bargain price
of $4. You are welcome.
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| Its just sitting there, waiting for you. |
2. The Big Picture
You’ll see this advice everywhere – your pictures and photos are your Etsy store's biggest asset.
Customers will only buy if they can see or touch an item and since the touching option is out, you need to make your pictures worth seeing. Make them SPECTACULAR. I never post a picture on Etsy or on any social media without editing it – my go-to is to increase the brightness and the contrast of every photo I take. I am no Annie Leibovitz but my advice is to pick a filter or a style of editing, and be consistent. If you like the Valencia filter then, by golly, Valenica it up! Use it on everything! Go hard or go home – just be consistent.
Customers will only buy if they can see or touch an item and since the touching option is out, you need to make your pictures worth seeing. Make them SPECTACULAR. I never post a picture on Etsy or on any social media without editing it – my go-to is to increase the brightness and the contrast of every photo I take. I am no Annie Leibovitz but my advice is to pick a filter or a style of editing, and be consistent. If you like the Valencia filter then, by golly, Valenica it up! Use it on everything! Go hard or go home – just be consistent.
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| Nothing fancy - just a bit of lightening and contrasting, and this is usually enough to show my products at their best, while also matching the 'bright and modern' theme of my store. |
3. it's All ‘About You’
It really is. You are very special. And special people fill out every part of their online profiles!!!
I don’t
know about you, but if I see an ‘About Me’ section that hasn’t been filled out,
I immediately think “Ok well clearly you are some kind of cyber terrorist’ and my
red flags start waving. Is that too dramatic? Doesn’t matter YOU'VE LOST THE
SALE. Fill everything out.
Handmade selling is so personal so put your
personality into it. Make your ‘About Me’ section magical for your customers! Put
pictures of your workspace, pictures of you all sweaty and dusty and barefooted and slaving away over their next purchase. Show them your crafting journey and make them want to join you on it.
The aim is to grab people's interest and if they don’t buy right away (on average, online shoppers will visit three stores before making their purchase), hopefully they will enjoy your pictures so much that they will follow your social media accounts and you can continue to influence them.
The aim is to grab people's interest and if they don’t buy right away (on average, online shoppers will visit three stores before making their purchase), hopefully they will enjoy your pictures so much that they will follow your social media accounts and you can continue to influence them.
Etsy are very clever in the way they have designed
their site – there are 1.6 million Etsy stores and it is purposefully very difficult to distinguish the difference between one Etsy
shop and another (ever heard people say ‘I got it from Etsy’, instead of ‘I got it
from Cheeky Chubbas on Etsy'? Etsy like it that way.)
So it's up to you - and only you - to distinguish yourself as much as possible.
4. Your Avatar
Your Etsy avatar. I have no scientific evidence
to back this up, but make it a picture of you. Not your logo, not a picture of
your best selling item. Not even a picture of your bunny, because really, what
kind of managerial experience does he have? Unless he recently graduated from the MBA program at Yale,
skip the pet portraits.
I always feel a tad uneasy when a seller doesn’t show their face (who are you, faceless cretin?) So simply put,
I always feel a tad uneasy when a seller doesn’t show their face (who are you, faceless cretin?) So simply put,
5. Take a breather
A common problem with starting an Etsy shop is
the urge to copy other stores. We see a successful shop and we love the look of
it and the temptation to create a carbon copy can be really strong. Then we see
another shop with a completely different style and we like that too, and soon
enough our brains are full of ideas and possibilities. It’s easy to slip into
overload.
Two weeks after I started my shop, I had so
many ideas and new information whirring around in my head that I wasn’t
sleeping at night. I couldn’t shut down my brain. This tends to be a typical trait of creative
souls, I’m assuming this because creativity = insomnia = sleep deprivation = madness
= Da Vinci, etc. etc.
So then - I went to Europe on vacation. For a month
(oh, BRAG!).
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| See. I told you I went to Europe. Did I mention I went to Europe? |
And it was actually excellent for my shop
because I had to no access to Etsy, just a notepad and pen, so I was forced to
spend a chunk of time researching, brainstorming ideas, creating new patterns
and really nailing down the type of business I wanted to run. This helped me
put my own unique style on my products, which helped me to better understand my brand.
If you copy someone else’s style, you may achieve some initial
success but it’s not a long-term game plan because there is a 100% chance that
you will run out of inspiration. Don’t be one of ‘those people’ who rip off Dr
Seuss instead of coming up with their own designs. You are creative and there
will always be people who enjoy your products if you create them with integrity, transparency and love.
So this is clearly not a complete guide of everything there is to know about the Etsy set-up process. These are just some of the most important tips that I've discovered in my Etsy journey. If you can spend a little extra time making sure these five areas of your set up are really top notch, you are well on the road to creating your own thriving Etsy store.
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Elise is the owner of Spruce Craft Co. which aims to inspire a new generation of cross stitchers. She designs modern cross stitch patterns and kits and can be found at www.sprucecraftco.com and Etsy.
